Seagate 1AYBA2 User's Guide download pdf (Page 41)

6. Troubleshooting Common Problems and Solutions

Seagate Wireless Plus User Guide 33

A song, video or other file won’t play

• Make sure that your device supports the file format.

You can copy any file to the Seagate Wireless Plus drive, however, the device to which

you stream your media files will only play or view the formats it supports. Your Seagate

Wireless Plus device does not transcode (convert) the files you copy to the drive. See your

device’s specifications for a complete list of supported file types.

If you want to convert video files to different formats so they can be played on your device,

you’ll need to transcode the files before copying them to the drive.

I just copied a video file purchased from iTunes® to the Seagate Wireless

Plus device but it won’t play

Videos purchased from iTunes are DRM (Digital Rights Management) protected. To play

these videos, you must sync your iPad/iPhone/iPod touch with your iTunes account for the

new files to play from your Seagate Wireless Plus device.

When you choose to play an iTunes purchased video in the Seagate Media app it will be

played from the Safari browser.

I mistakenly reformatted the drive for my Mac

• The Seagate Wireless Plus device is designed to work with both Windows and Mac

operating systems. However, you must install the Seagate Media software

(MacInstaller.dmg) to enable file copying from a Mac. If you reformatted the drive by

mistake, first return the drive to its original NTFS format and then download the Seagate

Media software from

this link on the Seagate Web site.

• If you are using Time Machine®, do not allow the program to use the Seagate Wireless

Plus drive for backup. Time Machine will attempt to reformat the Seagate Wireless Plus

drive.

I can’t connect to Seagate Wireless Plus from my smartphone

Make sure you have selected “Seagate Wireless Plus” from your wireless network list. For

more information, see “Connecting to the Seagate Wireless Plus from a Smartphone” on

page 9.

My computer won’t connect to Seagate Wireless Plus

Make sure to enable your wireless settings and select “Seagate Wireless Plus” from your

wireless network list. For more information, see “Connecting to the Seagate Wireless Plus

from a Browser on a Computer” on page 9.

The Seagate Wireless Plus device seems to shut down by itself

Your Seagate Wireless Plus device includes a power-save feature, which means that it

enters a standby state after 5 minutes of inactivity. Your Seagate Wireless Plus device

automatically returns to active mode whenever someone attempts to access the device.

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Seagate 1AYBA2 User's Guide Page 41