Seagate ST3500320SV - SV35.3 Series - Hard Drive User Manual download pdf

Technical Bulletin # 090128-HW-01

January 28, 2009

Re: Seagate® HDD Firmware Update

To all of our customers and partners;

Attached to this bulletin is the Seagate® Urgent Field Update pertaining to the firmware update that affects

some SATA Seagate® Barracuda® 7200.11 hard drives manufactured prior to December 2008. According

to Seagate, a firmware issue has been identified, “which may result in data becoming inaccessible after a

power-off/on operation”.

Seagate® further advises the customers that “based on the low risk as determined by an analysis of actual

field return data, Seagate® believes that the affected drives can be used as is.”

To determine whether your hard drive is affected, please visit the following website:

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

To download appropriate firmware for your specific hard drive, please visit Seagate® Knowledge Base

website:

http://seagate.custkb.com/seagate/crm/selfservice/news.jsp?DocId=207951

Note that it’s extremely important to perform the firmware upgrade installation exactly as described by the

Seagate® website. Improper firmware upgrade may render the drive inoperable.

Please contact technical support at [email protected]

or by phone: 1.877.877.7241 if you have any other

questions or issues.

Thank you very much for your attention and cooperation.

Best regards,

Bob Hoang

Technical Support and Services

1.416.261.2266 x107

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Technical Bulletin # 090128-HW-01 January 28, 2009 Re: Seagate® HDD Firmware Update To all of our customers and partners; Attached to this