Seagate FreeAgent DockStar User's Guide download pdf (Page 17)

3. Using FreeAgent DockStar™ Troubleshooting

FreeAgent DockStar™ Network Adapter User Guide 19

3. If the software version is not 2.1.600 or later, see “Updating Seagate Manager From a

Previous Version.”

Updating Seagate Manager From a Previous Version

Go to http://www.seagate.com and then locate Support Downloads to update Seagate

Manager to version 2.1.600 or later.

Enabling the Network Adapter for Use with Seagate Manager

You must download and install the drive application on your computer so Seagate Manager

can see the network adapter drive letter when the adapter is connected to your router.

This application software displays all drives attached to the network adapter the same way it

displays directly attached, or logical, drives. It also allows you to see and access all drives

and folders shared with you in the Files shared with me folder.

Note: You must have already connected the DockStar network adapter to your router and activated

your account. Go to http://www.seagate.com/activatemydockstar to activate.

1. Download the drive application. See “Accessing Your Content Using the Drive

Application” on page 16 for instructions.

2. Open Seagate Manager and then go to the My Drives window.

3. Scroll down through your connected external drives and click DockStar.

The DockStar network adapter is assigned to your P: drive if that drive letter is available. If

the P: drive is not free, the network adapter is assigned the next available drive letter after

that (Q:, R,: etc.).

4. Click Backup to create your Backup Plan.

Once your Backup Plan is completed, your content continues backing up to your FreeAgent

Go drive, whether it’s connected to the network adapter or your computer.

Troubleshooting

The DockStar network adapter is a plug and play device. However, in certain situations, the

setup process may require extra attention. Below is a list of troubleshooting tips to assist you

should you have any problems during installation.

If the network adapter is connected to a power source and to a router but the light on the front

is not solid green, try these troubleshooting tips:

• Ensure that the supplied power adapter is securely connected to the network adapter and

to a power source. If you are using a power strip, make sure it is turned on.

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Seagate FreeAgent DockStar User's Guide Page 17