Seagate FreeAgent DockStar User's Guide download pdf (Page 18)

3. Using FreeAgent DockStar™ Finding More Help

FreeAgent DockStar™ Network Adapter User Guide 20

• Check that one end of your network cable is securely connected to the Ethernet port on

the network adapter and the other end is connected to a functioning port on your network

router.

If the network cable is securely connected and the light is amber, the network cable or the

Ethernet port may not be functioning properly. To test this, connect the network cable to a

different port on your router. If there is still no connection, try a different Ethernet cable or

a different network.

Make sure your router is turned on.

• Ensure that your router gives out IP addresses to computers on your network (DHCP)

and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If

it is not, you will have trouble connecting to the DockStar network adapter. If you need

assistance enabling DHCP on your router, see your router documentation.

• You may have a firewall installed that blocks UDP, or UDP is disabled on your router. The

DockStar network adapter will not function properly if you have a firewall setup that blocks

the transmission of UDP packets or if UDP is turned off in your router configuration.

The network adapter attempts to send outbound UDP packets through the default gateway

assigned by DHCP to service.pogoplug.com port 4365. It expects to “hear back” UDP

from the same host from the same port to the local port it sent them from (which is random).

Most NAT (Network Address Translation) routers have UDP session management that

allows outbound UDP to implicitly allow responses back to the source machine and port.

If you have custom firewall rules set up on your router, you need to add a rule from the

DockStar network adapter in and out to service.pogoplug.com port 4365. See your

router documentation if you need help.

Once the network adapter receives UDP responses to its initial request to the service, the

LED should be solid green. The LED remains amber if UDP responses fail.

• If the light is still amber, this means that there is an issue with the Internet connection or

the network adapter is not connected to the Pogoplug service. Unplug the network

adapter from the power source and plug it back in.

Finding More Help

The DockStar network adapter is easy to use, but you may still have questions. Try one of

these help locations if you can’t find what you’re looking for:

• Information about the Pogoplug service’s features is available by clicking the Help button

located at the top of the Pogoplug Web interface.

• If you have any problems setting up or using the network adapter that are not answered

here, contact Seagate Support at www.seagate.com/support. From there you can find

answers to frequently asked questions and helpful articles about the DockStar network

adapter.

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Seagate FreeAgent DockStar User's Guide Page 18