Seagate Elite 9 User Manual download pdf (Page 6)

Technical support services

Seagate Technology provides technical support literature and diagnostic utili-

ties to authorized distributors. Please contact your dealer for technical support

and installation troubleshooting. Product technical support is available for all

Seagate products by calling the SeaFAX, SeaFONE, or SeaBOARD services.

These are toll calls if you dial from outside of the number’s local dialing area.

SeaFAX: (408) 438-2620

You can use a Touch-Tone telephone to access Seagate’s automated FAX

delivery system and select technical support information by return FAX. This

service is available twenty-four hours a day, seven days a week.

SeaFONE: (408) 438-8222

The enhanced phone system provides recorded technical information on

selected Seagate products while you are on hold. Technical support specialists

are available to answer questions from 8:00 A.M. to 5:00 P.M. PST, Monday

through Friday. Recordings are accessible twenty-four hours a day, seven days

a week.

SeaBOARD:

The Seagate Technical Support Bulletin Board System (BBS) is available

twenty-four hours a day, seven days a week. A modem is required to access this

service. The communications software must be set for eight data bits no parity

and one stop bit (8N1). With this service you can access:

• Specifications and jumper configurations for all Seagate products

• Reprints of Seagate documentation

• A directory of information and helpful utilities that you can download to your

own computer

Location Telephone Number Maximum Baud Rate

United States/Canada (408) 438-8771 9600

England 44-62-847-8011 9600

Germany 49-89-140-9331 2400

Singapore 65-227-2217 9600

Australia 61-2-756-2359 9600

Note. This is a toll call if you dial from outside of the number’s local dialing area.

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Seagate Elite 9 User Manual Page 6