Seagate NAS 400 User's Guide download pdf (Page 52)

Common Problems and Solutions

BlackArmor® NAS 440/420 User Guide (Version 3) 54

Enable Email Setup in BlackArmor Manager and then send a test email.

I can’t open BlackArmor Manager.

Check that the server is powered on and connected to the network. Run BlackArmor

Discovery and try to reconnect with the server, then launch BlackArmor Manager.

I can’t log in to BlackArmor Manager.

Ensure that you are using a valid user name and password. Remember that user names and

passwords are case-sensitive.

I can’t access a share.

Ensure that you have access to that share.

Ensure that you are using a valid user name and password. Remember that user names and

passwords are case-sensitive.

The volume that contains the share may be degraded because of a disk drive error or failure.

Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs”

on page 39 for more information.

I can’t access a file on a share.

Ensure that you are allowed access to that file.

The volume that contains the share may be degraded because of a disk drive error or failure.

Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs”

on page 39 for more information.

I can’t store any more files on a share because its volume is full.

If you are a user, see your BlackArmor administrator.

If you are an administrator, consider removing some of the files currently stored on the server.

A firmware upgrade failed.

Try to upgrade the firmware manually. For further assistance, contact Seagate Support at

www.seagate.com/support

I can’t get streaming music from the BlackArmor server.

Ensure that you have iTunes installed on your computer. Ensure that you are using a

computer that’s connected to the local network. Ensure that you have access to the share

where music files are stored.

A volume is in degraded mode.

A disk drive may have failed. For further assistance, contact Seagate Support at

www.seagate.com/support

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Seagate NAS 400 User's Guide Page 52