Seagate ST39173WC Specifications download pdf (Page 111)

Appendix A Reference A-3

A.2 Template for Gathering Debug

Information for CPRE/PDE

The following template should be used when submitting information to engineering

regarding problems encountered in the field with the A3x00/A3500FC.

■ What is the current version of Solaris that is running on the host processor? Does

the problem also occur on previous versions of Solaris, for example, Solaris 2.5.1,

Solaris 7, Solaris 8, etc?

■ Record the output of the "Save Module Profile" from RAID Manager 6 GUI. This

output will be included but not limited to the following:

■ Controller bootware and firmware version, RAID Manager 6 version number

■ Product ID

■ Controller configuration - active/active, active/passive

■ LUN configuration - RAID level, number of pieces / piece assignment, size of

LUN, caching parameters, controller assignment

■ A copy of /var/adm/messages and the approximate time when the problem

was observed

■ A copy of /etc/raid/rmparams

■ System configuration needed to replicate problem. A copy of the explorer data or

the following:

■ A copy of the output from prtdiag

■ A copy of the output from prtconf -vp

■ A copy of /etc/system

■ A copy of /kernel/drv/sd.conf

■ A copy of /kernel/drv/rdriver.conf

■ A copy of /kernel/drv/rdnexus.conf

■ A copy of the output from showrev -p | sort +1-2

■ A copy of the output from pkginfo -l SUNWosafw SUNWosar SUNWosau

■ Exact detailed steps and commands necessary to prepare the system for problem

replication

■ Exact detailed steps needed to replicate the problem

■ Description of the problem observed and approximate time necessary in order to

replicate the problem

■ Name, phone number, and email address of contact person who can answer LSI

Logic, Inc. questions about problem setup

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Seagate ST39173WC Specifications Page 111